Policies
This Privacy Policy explains what information DetailFresh collects, why we use it, when it may be shared, and the choices available to you when you visit our site or request mobile detailing service.
Effective August 30, 2026We may collect your name, email address, phone number, service address, vehicle year, make and model, requested services, preferred appointment, access notes, utility availability, and information you provide about the vehicle’s condition.
Please do not enter card numbers, bank information, passwords, government identification numbers, or other sensitive information into the booking concierge or ordinary message fields.
We may keep booking selections, catalog quotes, appointment status, service notes, communications, receipts, cancellation timestamps, and records of concerns or follow-up. These records help us perform and support the requested service, maintain accurate business records, and resolve questions.
If you use the optional booking concierge, your message and a limited snapshot of your current booking choices may be sent to our service provider to generate a response. The booking application—not the concierge—controls prices, availability, eligibility, and changes to your selections. Do not use the concierge for sensitive personal or payment information.
Stripe provides secure card and wallet entry. Card details are submitted directly to Stripe and are governed by its privacy terms. DetailFresh does not receive or store full card numbers, security codes, or wallet credentials. We retain limited Stripe customer and payment-method references, payment status and amount, and the authorization record needed to process a remaining customer-approved balance after service completion.
If DetailFresh proposes a price increase, we retain the catalog change, original and proposed totals, your approval or decline, the wording and version you reviewed, and the time of your response. This creates an auditable record and does not expose your payment credentials to DetailFresh.
Our systems may automatically receive standard technical information such as IP address, browser type, device type, requested pages, timestamps, referrer information, and security events. This information may appear in ordinary hosting and server logs.
To understand how eligible public visits reach the booking flow, the production site keeps a minimized first- and last-touch record in browser storage for up to 30 days. That record may contain a clean page path, length-limited campaign tags, a referrer hostname, and the type of an advertising click identifier. It does not keep a full referrer URL, landing-page query string, advertising click-identifier value, or booking-form and customer contact information.
The booking experience also uses browser storage to keep a short-lived draft and session storage to keep a temporary concierge session. Booking selections can remain on your device until you clear them, the draft expires, the application resets it, or your browser removes it. Contact details, service addresses, and access instructions are sent to the booking server only when needed to verify or create the appointment.
We use information to provide catalog prices and booking steps; check service area and site setup; communicate about a request; perform and document services; send transactional email confirmations and receipts; measure whether a Google ad click produced a paid deposit; respond to questions or concerns; prevent fraud and misuse; maintain, secure, and improve the site; and comply with legal obligations.
The optional marketing opt-in is not currently shown. Information provided for a booking or service request is not treated as consent to optional marketing.
Paid-booking measurement is off unless you affirmatively allow it. Before you allow it—or after you deny it—the site does not request the Google tag through this integration and does not send a paid-booking conversion to Google. If you allow measurement, Google may store or read advertising cookies or similar device identifiers and receive ordinary technical information such as the page URL, referrer, IP address, browser information, and an advertising-click identifier so an ad click can be connected to a later booking.
DetailFresh reports a conversion only after the booking server confirms that the appointment deposit was paid. The conversion contains a random booking transaction identifier, the deposit amount, and U.S. dollars as the currency. It does not contain booking-form, name, email, phone, service-address, vehicle, note, concierge-message, or card details. The tag is configured with advertising storage on only after permission; advertising user data, advertising personalization, and analytics storage remain denied. DetailFresh does not use enhanced conversions, advertising personalization, or automatic page-view reporting through this tag. No Google Ads measurement runs on the private preview.
Google Analytics diagnostic measurement is not currently configured. If the owner later supplies and explicitly enables a web-stream ID, only secondary server-accepted booking-stage events without customer details may be sent. Those diagnostic events are not revenue conversions and are not a substitute for the server-confirmed paid-deposit conversion.
Turning measurement off stops future paid-booking conversion events from this site and sends the tag a denied consent and data-redaction update if it was already loaded. Google controls information it received earlier and its retention under Google’s policies. You can also clear advertising cookies and other saved site data through your browser.
If your browser sends a Global Privacy Control signal, this site treats it as a measurement denial: it does not load the Google tag, does not send conversion events, and does not show a prompt specifically in response to that signal. The regular Privacy choices control remains available to show the status, but measurement cannot be enabled while the signal is active.
We may share only the information needed with vendors that help us operate the service: Google for address verification, road routing, calendar events, and Google Ads paid-deposit measurement; the U.S. Census Bureau and Komoot’s Photon service, which uses OpenStreetMap data, as configured fallback providers for address suggestions and verification; Stripe for payments; SendGrid for transactional email; our hosting and database providers; and the optional booking-concierge provider when you use that feature. Automated transactional SMS is currently disabled, so booking information is not sent to Twilio for text delivery. A customer may still choose to send a manual text to the public support number. If automated SMS is separately enabled in the future, this Policy and the customer-facing communication choices must be updated before Twilio receives information for that purpose. When an address fallback is used, the service address you enter may be sent to that provider. We may also share information with personnel who need it to perform or review the requested service, when you direct us to share it, or when required for law, rights, safety, misuse investigations, or a business transaction.
The paid-deposit tag is technically limited as described above and is not configured for advertising personalization. Applicable law may assign specific legal classifications or obligations to vendor data transfers; the choices above remain available regardless of those classifications.
We may create vehicle-condition notes and before-and-after photos to document service, support quality review, and address concerns. Identifiable vehicle photos will not be used for advertising or social media without permission. If permission is granted, you may contact us to ask that future promotional use stop.
Gate codes, unit details, and arrival instructions are removed seven days after an eligible booking closes. Unconverted estimate requests are retained for 90 days. Eligible customer, vehicle, address, communication, payment-reference, and operational booking records are retained for up to 730 days, unless a longer accounting, dispute, or legal obligation applies. Raw session, attribution, and website-event data is retained for up to 180 days; non-identifying daily business totals may be kept for the life of the business. Eligible closed records are anonymized while limited non-personal transaction and operational facts may remain for accounting, security, audit, or legal obligations.
The minimized browser acquisition record expires after 30 days and is not extended merely because you return directly to the site. Browser-stored booking progress remains on your device until you clear it, the application resets it, or your browser removes it. The application ordinarily expires an unfinished booking draft after 24 hours. The advertising choice stores only the word “granted” or “denied” in this browser; it is not a customer identifier and is not sent to the booking server. The choice remains until you change it, clear it, or your browser removes it. Google controls the retention of Google Ads measurement data it receives under its own policies.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, network, or storage system can be guaranteed completely secure, so please use care when sending information online.
You may ask to access, correct, or delete personal information associated with you, subject to verification and legal exceptions. California residents may have additional rights under applicable law, including the right not to receive discriminatory treatment for exercising a privacy right.
You can allow or deny Google Ads measurement above at any time, use Global Privacy Control, block or clear advertising cookies, and clear saved booking progress through your browser’s site-data controls. A new denial governs future site activity; it does not promise deletion from a vendor that received information while measurement was allowed. Use the verified contact options on this page for privacy requests.
Our services are intended for adults and are not directed to children under 13. We may update this Policy by posting a revised version with a new effective date.
Questions or requests may be sent using the verified contact options on this page.