Policies
These Terms of Service describe the DetailFresh website, booking experience, and mobile detailing services. An online booking requires you to affirmatively accept the current Terms and Privacy Policy at checkout; that acceptance and the versions presented are recorded with the booking.
Effective August 30, 2026You must be at least 18 years old and authorized to request service for the vehicle and location you provide. Review these Terms before booking. If you do not agree, do not accept the booking agreement or submit a service request. Browsing the site before checkout does not itself create a booking, payment authorization, or agreement to a paid service.
The price confirmed before checkout is based on the verified vehicle tier and selected ordinary catalog services. Unusually heavy mud, sand, trash, spills, staining, hazardous material, or unsupported conditions require review before an appointment or deposit. DetailFresh will not silently change the price of a confirmed ordinary catalog booking.
Please remove or securely store personal belongings before the appointment. If something cannot be removed, tell DetailFresh before work begins so the team can avoid or handle that area appropriately. A $25 deposit is charged through Stripe when an online appointment is confirmed, is deducted from the total, and appears on the receipt. At checkout, you authorize Stripe to securely save an eligible payment method and authorize DetailFresh to charge only the remaining customer-approved balance after service completion. If the saved method cannot be used, you may complete payment through the secure booking link or arrange cash payment.
Any later price increase requires a separate digital change order showing the catalog services, price change, new total, and remaining balance. DetailFresh may charge the increased balance only after you affirmatively approve that change. Declining a change does not authorize the higher amount. Tips are separate, optional, and never added automatically. DetailFresh never asks you to enter card details into the booking concierge or ordinary message fields.
An online appointment is confirmed only after its selected time, service address, catalog price, and deposit are successfully validated and you receive a confirmation number. A time is not reserved merely because it was displayed or selected. We may decline, pause, or reschedule a booking because of service-area limits, site conditions, weather, safety, vehicle condition, or incomplete information.
When enabled, online booking is available only for addresses inside the business’s current mobile-service area. Your exact address is verified before appointment times are shown. A residential driveway, qualifying private apartment parking area, or private workplace lot may be eligible when enough room is confirmed; a workplace vehicle must be movable if nearby vehicles interfere. Curbside or active-street appointments require review and cannot be confirmed through ordinary online booking.
Customer-provided water and standard electricity are currently required. If either is unavailable, ordinary online scheduling pauses and the request is logged for review.
You agree to provide accurate vehicle, condition, access, utility, address, and contact information. Before service, remove or securely store valuables, cash, child seats, weapons, fragile items, and other personal belongings; tell DetailFresh about anything that cannot be removed; disclose known hazards, leaks, damage, aftermarket equipment, sensitive materials, or access restrictions; and make the vehicle safely accessible at the scheduled time.
For an online booking, the cancellation and refund rules shown and affirmatively accepted at checkout are recorded with that booking and control that booking. The current rules allow online cancellation until two hours before the appointment. The deposit is refunded when you cancel at least 24 hours before the appointment. For a booking created only 16–24 hours before the appointment, the deposit is also refunded when you cancel within 60 minutes after confirmation. After that grace period and inside the 24-hour refund cutoff, the deposit is retained.
You may reschedule online until 12 hours before the appointment. An extremely late arrival or no-show does not receive a deposit refund or a free reschedule. You may contact DetailFresh about a new appointment, but these Terms do not promise an exception.
If DetailFresh cancels a confirmed appointment, the customer may choose a free reschedule or a full deposit refund. For a weather closure, the secure reschedule notice provides 48 hours to choose a new verified appointment; if no replacement is selected in that window, the appointment closes and the full-deposit refund process begins.
Detailing improves appearance but cannot guarantee removal of every stain, odor, scratch, swirl, oxidation mark, pet hair, contamination, or imperfection. Permanent damage, wear, dye loss, corrosion, mechanical issues, and pre-existing defects are not corrected by routine detailing. Complete stain and odor removal cannot be guaranteed, and extraction drying time varies with weather and material type.
True multi-year ceramic coatings and paint-correction services are not part of the current online catalog. Paint concerns require an in-person inspection before the team can determine whether any improvement can be made safely or what it would cost.
We may take before-and-after photos or notes to document vehicle condition, confirm the work performed, support quality control, or address a service concern. We will not use identifiable photos for advertising or social media without permission.
If you are not satisfied, contact us promptly and identify the affected service or add-on. We may request reasonable details or photos so the concern can be reviewed. Rework, credit, or a refund may be offered after owner review but is not guaranteed.
To the fullest extent permitted by law, DetailFresh is not responsible for undisclosed or pre-existing damage, ordinary wear, hidden defects, mechanical or electrical failures, results limited by the vehicle’s material or condition, or loss or damage caused solely by an item being left unsecured or undisclosed. This paragraph does not limit responsibility to the extent a loss or damage results from DetailFresh’s negligence, and nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Our Privacy Policy explains how information is handled. Current automated transactional communications are sent by email and may include booking status, receipts, access questions, review requests, and service updates. Automated SMS through Twilio is disabled. You may still choose to send a manual text to the public support number. The optional marketing opt-in is not currently offered; transactional service does not create marketing consent.
We may update these Terms by posting a revised version with a new effective date. To the extent permitted by applicable law, California law governs these Terms, without regard to conflict-of-law rules, and a court proceeding concerning these Terms will be brought in a court with proper jurisdiction in San Bernardino County, California. This sentence is subject to any non-waivable rights or mandatory law or forum that applies to you; it does not waive those protections.
Questions or requests may be sent using the verified contact options on this page.