Policies
This Privacy Policy explains what information DetailFresh collects, why we use it, when it may be shared, and the choices available to you when you visit our site or request mobile detailing service.
Effective August 21, 2026We may collect your name, email address, phone number, service address, vehicle year, make and model, requested services, preferred appointment, access notes, utility availability, and information you provide about the vehicle’s condition.
Please do not enter card numbers, bank information, passwords, government identification numbers, or other sensitive information into the booking concierge or ordinary message fields.
We may keep booking selections, catalog quotes, appointment status, service notes, communications, receipts, cancellation timestamps, and records of concerns or follow-up. These records help us perform and support the requested service, maintain accurate business records, and resolve questions.
If you use the optional booking concierge, your message and a limited snapshot of your current booking choices may be sent to our service provider to generate a response. The booking application—not the concierge—controls prices, availability, eligibility, and changes to your selections. Do not use the concierge for sensitive personal or payment information.
Stripe provides secure card and wallet entry. Card details are submitted directly to Stripe and are governed by its privacy terms. DetailFresh does not receive or store full card numbers, security codes, or wallet credentials. We retain limited Stripe customer and payment-method references, payment status and amount, and the authorization record needed to process a remaining customer-approved balance after service completion.
If DetailFresh proposes a price increase, we retain the catalog change, original and proposed totals, your approval or decline, the wording and version you reviewed, and the time of your response. This creates an auditable record and does not expose your payment credentials to DetailFresh.
Our systems may automatically receive standard technical information such as IP address, browser type, device type, requested pages, timestamps, referrer information, and security events. This information may appear in ordinary hosting and server logs.
The booking experience uses browser storage to keep a short-lived draft and session storage to keep a temporary concierge session. Booking selections can remain on your device until you clear them, the draft expires, the application resets it, or your browser removes it. Contact details, service addresses, and access instructions are sent to the booking server only when needed to verify or create the appointment.
We use information to provide catalog prices and booking steps; check service area and site setup; communicate about a request; perform and document services; send confirmations and receipts; respond to questions or concerns; prevent fraud and misuse; maintain, secure, and improve the site; and comply with legal obligations.
We may share only the information needed with vendors that help us operate the service: Google for address verification, road routing, and calendar events; the U.S. Census Bureau and Komoot’s Photon service, which uses OpenStreetMap data, as configured fallback providers for address suggestions and verification; Stripe for payments; Twilio and SendGrid for transactional texts and email; our hosting and database providers; and the optional booking-concierge provider when you use that feature. When an address fallback is used, the service address you enter may be sent to that provider. We may also share information with personnel who need it to perform or review the requested service, when you direct us to share it, or when required for law, rights, safety, misuse investigations, or a business transaction.
We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.
We may create vehicle-condition notes and before-and-after photos to document service, support quality review, and address concerns. Identifiable vehicle photos will not be used for advertising or social media without permission. If permission is granted, you may contact us to ask that future promotional use stop.
Gate codes, unit details, and arrival instructions are removed seven days after an eligible booking closes. Unconverted estimate requests are retained for 90 days. Eligible customer, vehicle, address, communication, payment-reference, and operational booking records are retained for up to 730 days, unless a longer accounting, dispute, or legal obligation applies. Raw session, attribution, and website-event data will receive a finite owner-approved retention period before public booking opens; non-identifying daily business totals may be kept for the life of the business. Eligible closed records are anonymized while limited non-personal transaction and operational facts may remain for accounting, security, audit, or legal obligations.
Browser-stored booking progress remains on your device until you clear it, the application resets it, or your browser removes it. The application ordinarily expires an unfinished booking draft after 24 hours.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No website, network, or storage system can be guaranteed completely secure, so please use care when sending information online.
You may ask to access, correct, or delete personal information associated with you, subject to verification and legal exceptions. California residents may have additional rights under applicable law, including the right not to receive discriminatory treatment for exercising a privacy right. We do not sell or share personal information as those terms are defined by California privacy law.
You can clear saved booking progress through your browser’s site-data controls. Verified contact details will be published before online booking opens.
Our services are intended for adults and are not directed to children under 13. We may update this Policy by posting a revised version with a new effective date.
Verified contact details will be published here before online booking opens.