Terms of Service

Agreement & eligibility

You must be at least 18 years old and authorized to request service for the vehicle and location you provide. If you do not agree to these Terms, do not use the booking experience or request service.

Pricing & payment

The price confirmed before checkout is based on the verified vehicle tier and selected ordinary catalog services. Unusually heavy mud, sand, trash, spills, staining, hazardous material, or unsupported conditions require review before an appointment or deposit. DetailFresh will not silently change the price of a confirmed ordinary catalog booking.

Personal belongings must be removed before the appointment. A $25 deposit is charged through Stripe when an online appointment is confirmed, is deducted from the total, and appears on the receipt. At checkout, you authorize Stripe to securely save an eligible payment method and authorize DetailFresh to charge only the remaining customer-approved balance after service completion. If the saved method cannot be used, you may complete payment through the secure booking link or arrange cash payment.

Any later price increase requires a separate digital change order showing the catalog services, price change, new total, and remaining balance. DetailFresh may charge the increased balance only after you affirmatively approve that change. Declining a change does not authorize the higher amount. Tips are separate, optional, and never added automatically. DetailFresh never asks you to enter card details into the booking concierge or ordinary message fields.

Booking & availability

An online appointment is confirmed only after its selected time, service address, catalog price, and deposit are successfully validated and you receive a confirmation number. A time is not reserved merely because it was displayed or selected. We may decline, pause, or reschedule a booking because of service-area limits, site conditions, weather, safety, vehicle condition, or incomplete information.

Service area & worksite

When enabled, online booking is available only for addresses inside the business’s current mobile-service area. Your exact address is verified before appointment times are shown. A residential driveway, qualifying private apartment parking area, or private workplace lot may be eligible when enough room is confirmed; a workplace vehicle must be movable if nearby vehicles interfere. Curbside or active-street appointments require review and cannot be confirmed through ordinary online booking.

Customer-provided water and standard electricity are currently required. If either is unavailable, ordinary online scheduling pauses and the request is logged for review.

Customer responsibilities

You agree to provide accurate vehicle, condition, access, utility, address, and contact information. Before service, remove valuables, cash, child seats, weapons, fragile items, and personal belongings; disclose known hazards, leaks, damage, aftermarket equipment, sensitive materials, or access restrictions; and make the vehicle safely accessible at the scheduled time.

Cancellations & deposits

The intended policy allows customer self-cancellation until two hours before the appointment and refunds the deposit for cancellation at least 24 hours beforehand. Inside the 24-hour refund cutoff, the deposit is normally retained. A special grace period for bookings made only 16–24 hours ahead remains unconfigured, so public checkout stays disabled until the final policy is approved and reflected here.

If DetailFresh cancels a confirmed appointment, the customer may choose a free reschedule or a full deposit refund. For a weather closure, the secure reschedule notice provides 48 hours to choose a new verified appointment; if no replacement is selected in that window, the appointment closes and the full-deposit refund process begins.

Vehicle condition & service limits

Detailing improves appearance but cannot guarantee removal of every stain, odor, scratch, swirl, oxidation mark, pet hair, contamination, or imperfection. Permanent damage, wear, dye loss, corrosion, mechanical issues, and pre-existing defects are not corrected by routine detailing. Complete stain and odor removal cannot be guaranteed, and extraction drying time varies with weather and material type.

True multi-year ceramic coatings and paint-correction services are not part of the current online catalog. Paint concerns require an in-person inspection before the team can determine whether any improvement can be made safely or what it would cost.

Photos & service records

We may take before-and-after photos or notes to document vehicle condition, confirm the work performed, support quality control, or address a service concern. We will not use identifiable photos for advertising or social media without permission.

Satisfaction concerns

If you are not satisfied, contact us promptly and identify the affected service or add-on. We may request reasonable details or photos so the concern can be reviewed. Rework, credit, or a refund may be offered after owner review but is not guaranteed.

Liability

To the fullest extent permitted by law, DetailFresh is not responsible for undisclosed or pre-existing damage, ordinary wear, hidden defects, mechanical or electrical failures, unsecured personal items, or results limited by the vehicle’s material or condition. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Privacy & communications

Our Privacy Policy explains how information is handled. You consent to service-related email and text communications at the contact details you provide. These communications may include booking status, receipts, access questions, review requests, and service updates. Marketing consent, when offered, is separate and optional.

Changes, law & contact

We may update these Terms by posting a revised version with a new effective date. California law governs these Terms, without regard to conflict-of-law rules, and any required court proceeding will be brought in a court with proper jurisdiction in San Bernardino County, California.

Verified contact details will be published here before online booking opens.